FAQs
How can I track my order?
If your order amount is below USD$ 30, there will be no trackable service provided.
Orders of USD $30 or more will automatically upgraded to free *tracked air-mail.
*Although we offer tracked air-mail, some countries still not be able to track.
When will I receive my order?
We will ship your order with 0-2 business days after payment received. And Items will delivery time for reference you can check out below table.
| Country | Working Days ( not including holiday ) |
5 – 10 | 11 – 15 | 16 – 20 | 21 – 25 | 26 – 30 | > 35 |
|---|---|---|---|---|---|---|---|
| USA | Rate (item arrived) | 5.20% | 65.00% | 19.70% | 5.40% | 4.70% | Refund |
| Canada | Rate (item arrived) | 2.00% | 45.10% | 31.40% | 17.60% | 3.90% | Refund |
| Australia | Rate (item arrived) | 21.40% | 52.10% | 16.30% | 5.20% | 4.00% | Refund |
| Spain | Rate (item arrived) | 25.00% | 47.90% | 12.90% | 10.70% | 3.50% | Refund |
| United Kingdom | Rate (item arrived) | 9.90% | 63.20% | 19.10% | 3.40% | 4.40% | Refund |
| France | Rate (item arrived) | 28.60% | 43.80% | 10.10% | 7.00% | 10.50% | Refund |
| Germany | Rate (item arrived) | 11.10% | 22.20% | 30.30% | 20.90% | 15.50% | Refund |
| Brazil / Russia / Italy / Israel/ Argentina | Rate (item arrived) | 0.50% | 13.10% | 43.30% | 28.10% | 15.00% | Refund (>45) |
| ( other countries like Brazil /Russia or remote area will take much longer delivery days. ) | |||||||
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The chart shown are not the actual item and are for your reference only. Service Transit Time is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season. |
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Is the price included tax?
Prices shown do not include any taxes or any present or future sales, use, excise, value-added, importation fees or similar taxes. All Duties and Taxs respond to buyer. In case, we will delcare the order as "gift" or low value but we cannot guarantee if it will charge to buyer or not.
How do I change the address?
Order will ship to the address according to your submitted address. If you wanted to change the address after placed the order, please inform us as soon as possible. We cannot guarantee the order can be revise to new address before shipment processing. Therefore, please double check your submitted address.
What if the received items is defective or wrong? Please contact us, we will depends on the case to make a refund or send you the correct item(s).
What can I do if I cannot receive my order?
If you cannot receive your order after the shipping period, please contact us and we will follow up your order. Besides, you can also click "Track Your Order" to locate your parcel.